Chip NoVaMac
Apr 8, 12:03 AM
Either way it is DEFINITELY poor customer service. If somebody takes the time to drive down to your store and you have stock that has already been received into the inventory system and could be sold and you turn that customer away because the manager is looking out for his performance rating then you just told your customer that the manager's performance goals and ratings are more important than the people who help you achieve those goals with their hard-earned money.
Amen there brother!
In working with a family owned type chain store for the last 12+ years; so happy that we take our lumps when hot products come out. Though I miss the days where it was the yearly performance that mattered the most.
It is maddening at times at how the bean counters and senior management look at things. All one can hope for is a manager like the one that I have that sees my "numbers" don't reflect the way the accounting is done.
